To: reservation@balimediatravel.com

Re: Feedback

I wanted to give you an update on our trip as we did have some disappointments. First let me start of by saying that Mr Nyoman your staff who picked us up and gave us a few tours was extremely nice and very accommodating. Bali is lovely and there were some beautiful sights that we got to see.

The hotel was also beautiful BUT there was a major mix-up when we first arrived late at night. We were given a room with two twin (single) beds and there were four of us. After an hour or more of going back and forth we were able to switch to a room with a King bed and we had a rolling bed brought in. By the time we were settled it was very late and the room was very tight. In regards to the resort it is absolutely beautiful (gardens, decor, pools) but the food was average and the service was absolutely terrible. Sometimes waiting over 15 minutes to even be greeted at a table. The kids club was also below average. The New Years Eve Gala was beautifully done but yet again there were issues. We were never told that we had to reserve a table so we ended up sitting in the very back of the room making it difficult to see the stage. Apparently seating was not done at the time of booking but on a first come first serve basis three days prior to the event…this was not mentioned to us by the resort.